There’s a lot of info available about how to locate the right plumber, but here are some quick tips that should help:
Ask friends and family for recommendations
They’ll probably have a good idea of who was good or bad. Check out online reviews (most companies will have some) – this can be very helpful in screening people. Look at their credentials. If you want someone with real experience, make sure they’re licensed and insured.
See if they offer contracts
If you need maintenance work, make it clear to your prospective plumber that you’d like them to fix recurring problems. This is generally what maintenance contracts are about. The more specific you can get on issues that need fixing, the better. And don’t forget to keep all receipts after repairs are made and call if there’s an issue.
Ask for references and check them all out
In many cases, plumber leads you to will give you a list of references. Check them out – try calling several numbers. A good plumber should have plenty of happy customers who are willing to take time to talk with you about their experience with the company. If any potential reference has anything negative to say, follow up on it quickly. Sometimes problems only get worse if they’re ignored (occasionally even the best plumbers have some far-flung customer; in that case, just make sure somebody is always around). And be wary of companies that don’t supply or answer questions regarding referrals!
Check what the rates are going to be before work starts
When talking with prospective plumbers. You want someone you can trust moving forwards, not just for one fix! There are still some honest people out there, so look for them.
The best way to find a great plumber is by asking friends or neighbours about their experience with local plumbing companies. Tell them you’re looking for an experienced professional who can help you with your next project (whatever it is). Ask if they know anyone that has actually used the services of the company they’re referring you to; most people don’t mind sharing information as long as they’re getting something in return.
Plumbers need the relevant qualifications and certifications here in the UK. Local and national businesses are also connected to certain bodies and should be displaying evidence of this. You can check their membership details at the relevant body’s website.
Check company history
Whether it’s taking the time to check who the directors are, where they get their plumbing trade supplies, or how long the plumbing firm has been established — it’s critical to do your homework.
Get a quote in writing
Any reputable plumber should provide you with an estimate or quote at no extra cost and then stick to the price stated regardless of any problems that might arise during work. All quotes from UK plumbing firms must be written down as they’re legally obliged to do so under the Consumer Rights Act 2015. This way there’ll be no nasty surprises when it comes to paying your bill!
Look for advice on services not offered
Some companies advertise themselves as being able to offer all, but this is a red flag. They should specialise in certain areas because a heating engineer is not a plumber! And vice versa.